Copyright © 2009 Bloomsbury Cleaning Services. Made in Xara Web Designer. By placing an order either over the phone, fax, e mail or web site, the customer has a verbal or written agreement, and is bound to Bloomsbury Cleaning Service`s Terms and Conditions. Bloomsbury Cleaning Services is hereafter referred to as BCS. You may also download a copy of our terms and conditions here. 1. Services 1.1 Regular Domestic Cleaning 1.2 End of Tenancy Cleaning and One- Off/ Spring Cleaning 1.3 Carpet and Upholstery Cleaning 1.4 Office Cleaning 2. Payments 3. Complaints and Claims 4. Customer Satisfaction 5. Liability 6. Cancellation 6.1  Regular Domestic Cleaning 6.2 End of Tenancy Cleaning and One-Off/ Spring Cleaning 6.3 Carpet and Upholstery Cleaning 7. Outstanding Payments 1. SERVICES 1.1 REGULAR DOMESTIC CLEANING 1.1.1 The customer agrees to sign and return the Agreement and Standing order forms (if appropriate) to BCS within 7 days of placing the order. 1.1.2 The customer agrees to pay the monthly fee via Standing order, Cheque or Postal Order. 1.1.3 BCS reserves the right to suspend cleaning services if monthly payments are missing or if paper work is not returned to BCS within 7 days of placing the order. 1.1.4 A minimum duration of 2 hours per cleaning visit applies for all regular domestic cleaning services. 1.1.5 The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary. A degree of flexibility is therefore required. 1.1.6 The customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless otherarrangements have been made with BCS. All cleaning equipment should be safe and in full working order. 1.1.7 If the customer does not have cleaning detergents and asks BCS to utilise company cleaning detergents and products, a £1 extracharge per visit will apply. 1.1.8 If collection of keys is required from a location outside the postal code area of the cleaning scheduled, a £10 charge will apply. 1.1.9 Monthly payment will be refunded only if the customer does not require cleaning services for more than 4 weeks. 1.1.10 BCS will not be responsible for triggering any alarm systems. The customer should give any special instructions fordeactivation/activation of any household alarm systems. 1.1.11 A three month minimum contract applies for regular domestic cleaning work 1.1.12 The customer understands that the price quoted over the phone or email does not include anything apart from cleaning and ironinglabour. 1.1.13 Carpet cleaning is charged at £25 per room extra. 1.1.14 The client agrees to pay parking charges where applicable for the duration of the cleaning work. 1.1.15 The client agrees not to solicit the Company's employees, senior employees, vendors or subcontractors, with whom the client dealt in his or her capacity as a customer of the Company, to obtain services or products of the nature of those being sold by the Company or affiliates of the Company.                             1.2 END OF TENANCY CLEANING AND ONE OFF/ SPRING CLEANING 1.2.1 BCS reserves the right to amend the initial quotation, should the client’s original requirements change. 1.2.2 If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply. 1.2.3 The customer understands that the price quoted is not a ”package deal” and includes only cleaning labour. 1.2.4 The customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with BCS. All cleaning equipment provided by customer, should be safe and in full working order. 1.2.5 The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of thecustomer’s house. Please note that duration may vary. Therefore a degree of flexibility is required. 1.2.6 If the customer does not have cleaning detergents, BCS will supply all necessary cleaning detergents for additional £1 per hour. Thishas to be requested at the time of the booking. 1.2.7 The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. 1.2.8 Carpet cleaning is charged at £25 per room extra, BCS reserve to charge more should the1.2.9 Domestic rubbish removal is not charged extra, however larger items and commercial items of rubbish such as building materials orfurniture will incur an additional charge quoted by BCS when informed by the customer prior to the cleaners visit.   1.2.9 The client agrees not to solicit the Company's employees, senior employees, vendors or subcontractors, with whom the client or company dealt in his or her or their capacity as a customer of the Company, to obtain services or products of the nature of those being sold by the Company or affiliates of the Company.          1.3. CARPET CLEANING & UPHOLSTERY CLEANING 1.3.1. BCS reserves the right to amend the initial quotation, should the client’s original requirements change. 1.3.2. If the customer has a dog, cat or other hairy pet then an extra 30% charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process. 1.3.3. If water extraction is required due to flooding 30% extra charge will be added to the service price. 1.3.4. The client understands that additional Parking and Congestion charge may apply. 1.3.5. All carpet/upholstery cleaning orders are subject to £50.00 minimum call out charge. 1.3.6. If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply.                                                                              1.4 OFFICE CLEANING 1.4.1 BCS reserves the right to amend the initial quotation, should the client’s original requirements change. 1.4.2 If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply. 1.4.3 If the customer chooses to take BCS’s office cleaning package deal, the customer understands that the price quoted is a ”packagedeal” and not an hourly rate. 1.4.4 For cleaning undertaken within the office cleaning package deal, BCS agree to empty all waste paper bins and paper baskets,undertake washing up and drying dishes, cleaning kitchen, cleaning bathroom (s), surface dusting, hovering and washing floors.Carpet shampooing is charged extra at £25 per 200 square feet of total office space. The term ‘office space’ includes ‘uncleanable space ‘under immobile items of furniture such as cupboards and non- wheeled chests of drawers. 1.4.5 For bespoke office cleaning charged at an hourly rate, please note that sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s office. Please note that duration may vary. Therefore a degree of flexibility is required. 1.4.6 All cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service must besupplied by the customer, unless other arrangements have been made with BCS. All cleaning equipment provided by the customer shouldbe safe and in full working order. 1.4.7 If the customer does not have cleaning detergents, BCS will supply all necessary cleaning detergents for an additional £4 per visit.This has to be requested at the time of the booking. 1.4.8 BCS will not be responsible for triggering any alarm systems. The customer should give any special instructions fordeactivation/activation of any office alarm systems. 1.4.9 Notwithstanding trial periods that may be agreed with BCS sales advisors, a minimum three month contract applies for all office cleaning work. One-off office cleaning work will be charged in accordance with a quote agreed with sales advisors. 2. PAYMENTS 2.1.1 Payment is requested on completion on the day of the cleaning session. 2.1.2 Payment can be made by cheque on completion, please make the cheque payable to ‘BLOOMSBURY CLEANING SERVICES LIMITED’. Ifpaying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from adishonoured cheque. 3. COMPLAINTS AND CLAIMS 3.1 The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings. 3.1.1 BCS requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day. 3.1.2 If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaningjob has been carried out. 3.1.3 BCS may take up to 10 working days to respond to a complaint. 3.1.4 BCS will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session. 3.1.5 Complaints are accepted verbally over the phone and in writing (letter, e mail or fax). Complaints must be reported on completion orin the following 24- hour. 3.2  All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items ofsentimental value (the customer will be credited with the items present cash value), art and antiques. 3.3 Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit. 3.4 BCS agrees to keep all customers’ information confidential. 3.5 In case of damage BCS will repair the item at its cost. If the item cannot be repaired BCS will rectify the problem by crediting thecustomer with the item’s present actual cash value toward a like replacement from BCS’s source upon payment of cleaning services rendered. 4. CUSTOMER SATISFACTION 4.1 Customer understands that he/she is not entitled to any refunds. 4.2 If the customer is not completely satisfied with a cleaning job, BCS will re-clean any areas and items to customer’s satisfaction.Therefore the customer must allow the cleaner to be returned. 4.3 Customer must be present at all times during the recovery-clean. BCS reserves the right not to return a cleaner more than once. 5. LIABILITY 5.1 BCS reserves the right not to be liable for: 5.1.2 Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power; 5.1.3 Third party entering or present at the customer’s premises during the cleaning process; 5.1.4 Wear or discolouring of fabric becoming more visible once dirt has been removed; 5.1.5 Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; 5.1.6 Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents andequipment or standard carpet cleaning equipment; 5.1.7 Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer. 5.1.8 If the customer has got items which need special cleaning methods and special cleaning detergents, BCS reserve the right to refusethe provision of the cleaning detergents. 5.1.9 BCS will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors whenplacing the order or give instruction to the present cleaner. 6. CANCELLATION 6.1 REGULAR DOMESTIC CLEANING 6.1.1 Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice. 6.1.2 Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior tothe scheduled appointment. 6.1.3 Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; noone home to let them in; or problem with customer’s keys. 6.1.4 If keys are provided they must open the lock without any special efforts or skills. 6.1.5 Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less thanone week advanced notice. 6.1.6 Customer may terminate the cleaning service by giving four-week (30 days) advanced notice in writing and specifying the lastcleaning date and give reason. 6.2 END OF TENANCY AND ONE OFF/ SPRING CLEANING 6.2.1 48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment. 6.2.2 Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hoursprior to the scheduled appointment. 6.2.3 Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; noone home to let them in; no water or power available at customer’s premises; or problem with customer’s keys. 6.2.4 If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to BCS then thecustomer agrees that deposit funds may be used to cover the cancellation fee. 6.3 CARPET AND UPHOLSTERY CLEANING: 6.3.1 48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment. 6.3.2 Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hoursprior to the scheduled appointment. 6.3.3 Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys. 6.3.4 If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to BCS then thecustomer agrees that deposit funds may be used to cover the cancellation fee. 6.4 AFTER CANCELLATION OF THE CLEANING SERVICE 6.4.1 By entering into a service agreement with BCS, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by BCS. If the customer wishes to hireor use domestic services provided by such a cleaner then he/she must pay a referral fee of £4000 to BCS.                                               7. OUTSTANDING PAYMENTS                                                                                                                                                                                               7.1 BCS will collect any outstanding monies owed to them. If as a result BCS has to use a debt collecting agency or county court to secure payment, the Clients agrees to pay any debt collecting agency fees, court fees, legal cost, or interest which will occur due to the result of none payment of their outstanding bill. These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. BCS reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check our web site for updates. Terms and Conditions. Home | About Us | FAQ | Recruitment | Terms and Conditions | Privacy Policy | Site Map Regular Domestic Cleaning | Deep Cleans | After Builders Cleaning | Upholstery Cleaning | Carpet Cleaning Dust Mites Cleaning | Commercial Cleaning | Office Cleaning | Events Contact & Quote | Useful Links | Areas | Testimonials Bloomsbury Cleaning Services London  >>  Terms and Conditions . Why we’re different Our testimonials Domestic Cleaning Get a quote One-off Cleans Office Cleaning Carpet Cleaning End of Tenancy All work guaranteed and insured www.bloomsburycleaning.co.uk